troubleshooting assistance

Not accepting your license key?
Make sure to double-check the key carefully and enter it without any spaces before or after it
Can't find your license key?
Look in your email inbox for an email from SendOwl that will have a PDF with your link and login details on
Puzzle not accepting answer?
Double-check your solution and try again! If you get stuck just use the clue buttons on the page
Having issues with videos displaying?
Check which browser you are using and that you have the latest updates installed. In order to view the videos, your security settings need to allow access 
Can't hear the videos?
If you are using Zoom (or other video chat app) to screen share, this doesn't allow for sharing the audio from your device so others won't be able to hear it. We would recommend all logging into the site on separate devices and chatting via zoom instead.
An image on the screen doesn't seem to be loading properly?
This can be due to connection issues, try pressing Ctrl+F5 on the page to refresh it and the image will load.

Still having issues? Email us!